WD-40 Company

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Salesforce Cloud Engineer (Sales Cloud)

Location
Milton Keynes - Hybrid

Overview

Our talented Salesforce global team is pivotal in driving business success through innovative Salesforce solutions. In this role, you will design, develop, and implement customized solutions within the Sales Cloud to meet our dynamic sales needs in our direct and indirect markets across EIMEA. You'll have the opportunity to propose, execute, and manage enterprise-level Salesforce Cloud solutions, always prioritizing configuration first, application purchase second, and customization last.

 

As a key player in our Global IT and commercial services team, you will partner with mainly with EIMEA Project Managers in developing comprehensive implementation plans, showcase solution functionality to stakeholders.

 

This role is a hands-on Salesforce Engineer position, blending Admin and Developer responsibilities, playing a critical role in the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform.

 

Join us at WD-40 Company and be part of a team that thrives on innovation, collaboration, and continuous improvement!

 

Notes:

- Visa sponsorship is not available for this role.

- Candidates must be fluent in English, both verbal and written, to collaborate with international teams. Spanish, German, or Portuguese skills are advantageous given the EIMEA regional scope.

Responsibilities

  • Designs, develops, and implements customized solutions within the Salesforce platform to meet business requirements.
  • Proposes, executes, and manages the implementation and configuration of enterprise-level Salesforce Cloud solutions, prioritizing configuration first, application purchase second, and customization last.
  • Acts as an incident manager, swiftly addressing and resolving system issues to minimize downtime and ensure continuous business operations.
  • Recommends enhancements to applications in anticipation of business needs by partnering with Project Managers and Business Analysts to formulate and define scope or required business case analysis.
  • Develops implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support.
  • Demonstrates solution functionality to business stakeholders as needed or requested as part of or in addition to Sprint activities.
  • Produces solutions that are in alignment with guiding principles, security, and privacy standards practiced by the organization.
  • Designs and participates in end-user acceptance testing.
  • Presents solution options to business users, evaluating the pros and cons of declarative configuration against code and customization.
  • Performs impact analysis for scope change requests, documents changes to requirements, configuration, and data mapping/configuration.
  • Participates in developing training content for administration and end users.
  • Ensures the platform remains current by managing system upgrades and implementing the latest features and security updates.
  • Performs core administration functions including user management, data management, report generation, process automation, security management, training, and routine system maintenance.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Management of Information Systems, or significant years of technology field experience. 
  • Active Salesforce certifications (Salesforce Admin, Salesforce Sales Cloud). 
  • Hands-on experience with Salesforce configuration and proven understanding of a full software development lifecycle. 
  • Hands-on experience with implementation and integration of packaged applications with Salesforce and its ecosystem. 
  • Experience with Lightning development. 
  • Ability to effectively use Trailhead and other training or support solutions provided by Salesforce to advance adoption or knowledge of solutions being deployed. 
  • Strong understanding of the practical and innovative application of Customer Relationship Management systems in support of business and IT needs.
  • Basic knowledge of programming using one or more of the languages such as APEX or Visualforce. 
  • Able to plan out and lead multiple long-term (multi-year) complex technical cross-functional projects using a variety of tools and methodologies.
  • Significant knowledge of complimentary applications to use in place of customizations and/or how to find them.
  • Knowledge of SaaS, IaaS, PaaS platforms.
  • Strong written and verbal communication and presentation skills, presenting information in an efficient form to both technical and non-technical audiences.

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