WD-40 Company

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Salesforce Cloud Engineer (Sales)

Location
Milton Keynes - Hybrid

Overview

Our talented Salesforce Cloud Engineers are pivotal in driving business success through innovative Salesforce solutions. In this role, you will design, develop, and implement customized solutions within the Sales Cloud to meet our dynamic sales needs in our direct and indirect markets across EIMEA. You'll have the opportunity to propose, execute, and manage enterprise-level Salesforce Cloud solutions, always prioritizing configuration first, application purchase second, and customization last.

 

As a key player in our IT and commercial services team, you will participate in user sessions to capture requirements, act swiftly as an incident manager to resolve system issues, and recommend enhancements by collaborating with Project Managers and Business Analysts. You'll develop comprehensive implementation plans, showcase solution functionality to stakeholders, and ensure our platform stays cutting-edge by managing system upgrades and implementing the latest features and security updates. Join us at WD-40 Company and be part of a team that thrives on innovation, collaboration, and continuous improvement!

Responsibilities

  • Designs, develops, and implements customized solutions within the Salesforce platform to meet business requirements.
  • Proposes, executes, and manages the implementation and configuration of enterprise-level Salesforce Cloud solutions, prioritizing configuration first, application purchase second, and customization last.
  • Participates in user sessions to assist in documenting requirements in the form of user stories.
  • Acts as an incident manager, swiftly addressing and resolving system issues to minimize downtime and ensure continuous business operations.
  • Recommends enhancements to applications in anticipation of business needs by partnering with Project Managers and Business Analysts to formulate and define scope or required business case analysis.
  • Develops implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support.
  • Demonstrates solution functionality to business stakeholders as needed or requested as part of or in addition to Sprint activities.
  • Produces solutions that are in alignment with guiding principles, security, and privacy standards practiced by the organization.
  • Designs and participates in end-user acceptance testing.
  • Presents solution options to business users, evaluating the pros and cons of declarative configuration against code and customization.
  • Performs impact analysis for scope change requests, documents changes to requirements, configuration, and data mapping/configuration.
  • Participates in developing training content for administration and end users.
  • Proactively drives continuous adoption of approved methodologies and tools relative to project execution (Agile) and service delivery (ITIL) in support of high-quality outcomes, regulatory requirements, reduced costs, increased efficiencies, and improved system performance.
  • Ensures the platform remains current by managing system upgrades and implementing the latest features and security updates.
  • Supports Admin(s) in ticketing triage and resolution, including knowledge transfer and training opportunities.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Management of Information Systems, or significant years of technology field experience. 
  • Active Salesforce certifications. 
  • Hands-on experience with Salesforce configuration and proven understanding of a full software development lifecycle. 
  • Hands-on experience with implementation and integration of packaged applications with Salesforce and its ecosystem. 
  • Experience with Lightning development. 
  • Ability to effectively use Trailhead and other training or support solutions provided by Salesforce to advance adoption or knowledge of solutions being deployed. 
  • General knowledge of Apex programming, AI adoption/integration, agent development.
  • Strong understanding of the practical and innovative application of Customer Relationship Management systems in support of business and IT needs.
  • Solid understanding of the financial and operational regulatory requirements of a publicly traded company and how to apply a CRM.
  • Basic knowledge of programming using one or more of the languages such as APEX, Visualforce, JavaScript, Typescript, Python etc. 
  • Able to plan out and lead multiple long-term (multi-year) complex technical cross-functional projects using a variety of tools and methodologies.
  • Significant knowledge of complimentary applications to use in place of customizations and/or how to find them.
  • Knowledge of SaaS, IaaS, PaaS platforms.
  • Strong written and verbal communication and presentation skills, presenting information in an efficient form to both technical and non-technical audiences.

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