This role is a key foundational role in the establishment of our Global Application Support Center of Excellence (COE) as we embark our ERP migration journey from Kenitic to Microsoft Dynamics 365 ERP in the next 1 to 2 years. If you are eager to learn and build an ERP technical foundation to support our business growth across the EIMEA region, please consider applying. 

In this key business partner role, you will support European wide system configuration, adoption, and optimization of assigned ERP systems functions.  You will also establish and support processes, data management, reporting, user training, and projects to achieve defined service level goals, KPIs and governance requirements needed for core operations to ensure business continuity. Assigned systems functionality may include: order to cash, procure to pay, finance, or supply chain.

On-site interviews will be conducted April 7 to 15 in our Milton Keynes European HQ. This is a hybrid role - work from home and from our Milton Keynes EIMEA HQ. 

• Leads assigned ERP systems adoption and optimization post implementation of assigned systems functions to achieve defined SLA and KPIs. Functional execution and leadership of:
  • Optimization of system configuration in partnership with implementation and development teams
  • Establishment and optimization of business processes, programs, and governance
  • User training, adoption and change management
  • Report development
  • Security and controls
• Provide recommendations for the enhancement of systems and COE execution and SLAs.
• Provide prioritized project and systems enhancement recommendations

Stakeholder Management

• Identify business/user requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to identify system requirements post-implementation. Lead the development of "as is" and "to be" processes, user behaviors, and systems changes required to achieve the "to be" capability.
• Leads stakeholder collaboration in the ongoing education and development of priorities.
• Manage the development and adoption of systems through effective change management practices.
• Responsible for system training and adoption across all stakeholder groups.
• Supports vendor/consultant negotiations, contracts, and management.

Project Management

• Plan and manage the delivery of ERP application projects, using an appropriate project management methodology to give assurance that intended outcomes are achieved.
• Responsible for developing multi-year post-implementation operational support for enterprise level business application systems in support of organizational objectives through collaboration and counsel with stakeholders and IT partners to deliver a high level of stability, compliance, security, flexibility and value.
• Lead application enhancements for automation in anticipation of business needs by partnering with Project Managers
• Participates in Enterprise Business System agile planning and prioritization group(s) to lead prioritization and optimization of outcomes with available resources
• Oversee the proactive and continuous review and adoption of integration tools, techniques, standards, and services by maintaining a deep, comprehensive knowledge base of applicable business solutions, trends and best practices
• Provide second tier technical guidance and ensure solutions are effective
• Responsible for engaging, leveraging and effectively managing vendors through building strong, collateral relationships and applying appropriate negotiating skills to ensure desired value is being delivered

• 8+ years demonstrated progressive responsibility in optimizing critical business systems/applications including, but not limited to, ERP and financial systems.
• 8+ years in a “hands on” multi-country ERP implementation role 
• 4 years of experience in designing, developing, or maintaining ERP system
• Able to plan out and lead multiple long-term (multi-year) complex technical projects using a variety of tools and methods (inc. Agile), specifically related to infrastructure in a complex business, across all functional departments
• In-depth knowledge of broad business management methods, budgeting, reporting, cost-benefit analyses, and complex contract negotiation
• General understanding of the financial and operational challenges and requirements of a public company
• Bachelor’s degree in computer sciences or technical field, preferred. 
• ITIL certification, preferred 
• Previous Technical Certifications